Dekhtu

Effective Date: 19-10=25
Website: https://www.dekhtu.site
Brand/Company: Dekhtu

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1. Introduction

This Refund & Cancellation Policy explains how refunds, returns, and cancellations are handled for all purchases made on Dekhtu.site, including:

• Digital services and products (videos, memberships, advertisements, wallet credits, etc.)
• Physical items (merchandise, accessories, printed goods, etc.)

By purchasing from Dekhtu.site, you agree to the terms below.

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2. Refund Policy for Digital Products

All digital products and services on Dekhtu.site are non-tangible and instantly accessible, such as:

• Digital downloads and streaming content
• digital product

Refund Eligibility

Refunds for digital products are only possible if:

• The payment was made, but the service/product was not delivered due to a Dekhtu technical issue.
• The user was billed multiple times for the same order.
• The digital product was inaccessible due to system failure or malfunction.

If verified, the refund will be processed to your original payment method or Dekhtu Wallet within 7–10 working days.

Non-Refundable Cases

Refunds will not be issued when:

• The product or service has already been delivered or activated.
• The user violated platform policies or terms of service.
• The issue occurred due to internet/device malfunction.

Cancellation of Digital Products

Orders for digital services may be cancelled only before activation or access, and within 24 hours of purchase.
After activation, no cancellations are accepted.

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3. Refund Policy for Physical Products

Dekhtu.site may also sell physical items (e.g., branded merchandise, printed materials, accessories).

Return Eligibility

You can return or exchange a physical product within 7 days of delivery if:

• You received a damaged, defective, or wrong product.
• The item is unused and in its original packaging.

Return Process

1. Email support@dekhtu.site within 7 days of receiving the product.
2. Include order ID, photos of the item, and the reason for return.
3. Once approved, you’ll receive the return shipping details.
4. After inspection, a replacement or refund will be processed within 7–10 working days.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged items caused by the customer.
• Opened or unsealed items (e.g., hygiene-related or customized products).
• Products bought during discount sales or clearance.
• Digital downloads, codes, or activation keys included with a physical item.

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4. Shipping & Cancellation (Physical Products)

• Orders can be cancelled only before dispatch.
• Once shipped, the order cannot be cancelled.
• If cancelled before dispatch, a full refund will be issued to the original payment method within 5–7 working days.
• If a package is undeliverable due to wrong address or non-availability, return shipping costs may be deducted from the refund.

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5. Wallet & Credit Refunds

• Funds added to the Dekhtu Wallet are non-transferable and non-withdrawable.
• Wallet balance can only be used for ads, subscriptions, or other Dekhtu services.
• If a wallet top-up fails, the amount will be automatically refunded within 5–7 working days.

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6. Refund Processing Time

• Digital products: 5–7 working days after verification.
• Physical products: 5-7 working days after item inspection.
• Delays may occur depending on your bank or payment gateway.

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7. How to Request a Refund

To initiate a refund or return, contact:
📧 admin@dekhtu.site
Include:

• Registered email ID
• Order or Transaction ID
• Payment proof (screenshot or invoice)
• Description and reason for the refund

Incomplete or unverifiable requests will not be processed.

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8. Final Decision

Dekhtu reserves the right to:

• Verify refund claims through system logs and product delivery status.
• Reject fraudulent or misuse-based refund requests.
• Modify refund timelines depending on payment provider response.

All decisions made by Dekhtu.site’s refund team will be final and binding.

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10. Contact Information

For any support, billing, or refund-related queries, contact:
📧 admin@dekhtu.site
📧+917296842587
🌐 www.dekhtu.site

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